Next steps : Microsoft are continuing their review of the URL language translation code that resulted in impact to better understand the underlying cause and prevent similar issues in the future. Root Cause : A language settings code pathway problem associated with URL language translation was interrupting the authentication process for Outlook for Mac when Turkish and potentially other non-English languages were set as the primary language, resulting in impact. PLEASE keep your information updated in the Global Address List (ONLY YOU can do. Scope of impact : Any macOS user attempting to access the Outlook for Mac desktop client with Turkish selected as the primary language is impacted.įinal Update : 15:24:00 PM – The new app has been released and Microsoft have confirmed via internal and user testing that the updated version of the Outlook for Mac desktop client has remediated this issue. Microsoft have also received reports that users may have been able to use Outlook on the web as a temporary workaround. Users could have bypassed the impact while Microsoft addressed this issue by setting English as the primary language. Please note that English was unaffected by this event. While most reports of the issue indicated that Turkish was the predominantly impacted language, the problem could have also impacted other languages outside of English. You can a screenshot about your subscription information below with us. More info : As a result of impact, users may have been unable to access their mailbox. You can go to Microsoft 365 page by signing in your account that associate with subscription > View account > Subscription page to find details information. Issue Description : Users may have been repeatedly asked for their password in the Outlook for Mac desktop client.
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